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Technology pathway

IT Support to Cybersecurity Analyst

Build on hands-on IT support experience with security fundamentals, networks, identity, monitoring and incident response to move into security work.

Pathway status: Coming later7 stages

Who it’s for: IT support and helpdesk staff who already look after users, devices and accounts and want to move into security analysis.

You are hereIT Support

7 stages

TargetCybersecurity Analyst

Starting point

What you bring, and what to build

IT support staff already reset accounts, fix devices, follow procedures and see the security problems users run into every day. Security analysis builds directly on that. This pathway adds security fundamentals, networking, identity and access, threat awareness, monitoring and incident response basics, and ends with practical lab work carried out only in safe, permitted environments.

Transferable strengths you already have

  • Troubleshooting devices and systems
  • Managing user accounts and access
  • Following procedures carefully
  • Documenting issues in tickets
  • Explaining technical issues to users
  • Spotting unusual behaviour

Capability areas to build

Skills to build

  • Security fundamentals
  • Networks basics
  • Identity and access
  • Threat awareness
  • Log reading
  • Security monitoring concepts
  • Incident response basics
  • Writing incident reports
  • AI in security work
  • Ethical and legal boundaries

The route

Stage by stage

Each stage shows its own status. None of these stages’ training is being built yet; the pathway as a whole is coming later.

You are here

IT Support

  1. Stage 1

    Status: Coming later

    Security fundamentals

    Learn the core ideas of protecting systems and information, and the ethical boundaries of security work.

    • Security fundamentals
    • Ethical and legal boundaries

    Builds: Knowledge & Theory

    Training: Cybersecurity

  2. Stage 2

    Status: Coming later

    Networks basics

    Understand how networks carry traffic and where things can go wrong.

    • Networks basics
    • Common protocols

    Builds: Knowledge & Theory

    Training: Cybersecurity

  3. Stage 3

    Status: Coming later

    Identity and access

    Go deeper into accounts, permissions and authentication, which you already work with daily.

    • Identity and access
    • Least privilege
    • Multi-factor authentication

    Builds: Practical / Occupational Skills

    Training: Cybersecurity

  4. Stage 4

    Status: Coming later

    Threats, monitoring and response

    Recognise common threats, read logs and alerts, and follow an incident response process.

    • Threat awareness
    • Log reading
    • Security monitoring concepts
    • Incident response basics

    Builds: Practical / Occupational Skills

    Training: Cybersecurity

  5. Stage 5

    Status: Coming later

    AI in security work

    Use AI carefully to summarise alerts and research threats, and understand how attackers misuse it.

    • AI in security work
    • Verifying AI output
    • Protecting sensitive data

    Builds: AI & Modern Technology

    Training: AI & Automation, Cybersecurity

  6. Stage 6

    Status: Planned

    Portfolio and career move

    Show your support background and new security work clearly to employers.

    • Portfolio of evidence
    • CV writing
    • Interview preparation

    Builds: Career & Opportunity Skills

    Training: Career Change

  7. Stage 7

    Status: Coming later

    Practical lab project

    Investigate a simulated incident in a safe practice lab and write up what happened.

    • Writing incident reports
    • Explaining your findings

    Builds: Practical / Occupational Skills

    Training: Cybersecurity

Target

Cybersecurity Analyst

Practical evidence

What you’ll be able to show

Progress is proven with real work, recorded in your private Skills Passport.

  • An incident report from a simulated investigation
  • An access review of a practice environment
  • Annotated log analysis notes
  • A security portfolio built from practice lab work

Linked training

Training areas used

Where next

Possible next pathways

All pathways

Launch updates

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