Find the right training

Farmers, farm workers and agribusiness owners.

Shops, supermarkets and retail teams.

Administrators, receptionists, assistants and office staff.

Mechanics, electricians, builders, plumbers and other skilled trades.

Hotels, lodges, restaurants, cafés and tourism.

Warehouses, distribution, transport and delivery.

IT support, software, data and security roles.

Teachers, trainers and education support staff.

Bookkeeping, marketing, consulting and other knowledge work.

People running, or planning to run, their own business.

Supervisors, team leaders and managers.

Service desks, call centres and customer-facing roles.

Build the skills employers expect from day one.

Do your current work more confidently and efficiently.

Prepare for more responsibility in the field you already work in.

Move into different work by building on what you already know.

Turn a skill or idea into a business on solid ground.

Run an existing business better, with better numbers and tools.

Get ready for work in a new country.

Come back to paid work with confidence after time away.

Use AI properly and carefully in your work.

Go deeper into technology, data or security.

Work well with a team or clients from anywhere.

Feel confident and safe with everyday technology.

Confidence, judgement, reliability and problem solving.

• Academic integrity

  Designing tasks and policies that keep assessment honest when AI tools are available.

  Taught in: AI for Educators

• Learning how to learn

  Setting learning goals, practising deliberately and using feedback to improve.

  Taught in: Human & Workplace Skills

• Local workplace norms

  Understanding expectations about punctuality, communication style, hierarchy and feedback in a new country’s workplaces.

  Taught in: Working in a New Country

• Portfolio of evidence

  Collecting practical work that shows what you can do for a target role.

  Taught in: Career Change Toolkit

• Problem solving

  Working out what the real problem is, weighing options and choosing a sensible next step.

  Taught in: Human & Workplace Skills

• Recognising transferable skills

  Identifying the skills from past work and life that carry into a new role, with evidence.

  Taught in: Career Change Toolkit

• Reliability and professionalism

  Arriving prepared, keeping commitments, communicating early when plans change and taking responsibility for your work.

  Taught in: Human & Workplace Skills

• Self-management

  Structuring your own day, staying focused and communicating progress when working remotely.

  Taught in: Remote Work Foundations

• Teamwork

  Working well with colleagues: sharing information, helping others and resolving small disagreements respectfully.

  Taught in: Human & Workplace Skills

• Time management

  Planning a working day, prioritising tasks and meeting deadlines.

  Taught in: Human & Workplace Skills

• Workplace rights awareness

  Knowing where to find official information on pay, contracts and workplace rights in a new country.

  Taught in: Working in a New Country

Devices, files, email, online forms and staying safe online.

• Basic digital judgement

  Pausing, reading carefully and choosing a sensible, safe next step when something online is unfamiliar, urgent or unclear.

  Taught in: Digital Foundations

• Browser use

  Using a web browser: the address bar and web addresses, tabs, back and forward, refresh, links, bookmarks and downloads.

  Taught in: Digital Foundations

• Browsers and downloads on a computer

  Managing tabs and bookmarks, finding downloaded files, and deciding whether a download is safe to open or install.

  Taught in: Computer Skills (Windows & Mac)

• Cloud folders, sync and backup

  Understanding a synced cloud folder on a computer, and the difference between sync and backup.

  Taught in: Computer Skills (Windows & Mac)

• Cloud storage

  Uploading, organising, syncing and sharing files in cloud storage with the right people and the least access needed.

  Taught in: Digital Foundations

• Computer settings

  Finding and changing the settings that matter in an office: Wi-Fi, display, sound, printers and accessibility.

  Taught in: Computer Skills (Windows & Mac)

• Desktop and window navigation

  Finding your way around a Windows or Mac desktop: the Start menu or Dock, windows, search, switching apps and shutting down properly.

  Taught in: Computer Skills (Windows & Mac)

• Device navigation

  Using a phone, tablet or computer calmly: opening, switching and closing apps, adjusting basic settings, checking Wi-Fi and battery, and restarting safely.

  Taught in: Digital Foundations

• Email communication

  Reading, writing, replying to and forwarding email with a clear subject, the right recipients (To, CC, BCC) and safe attachments.

  Taught in: Professional Writing and Email, Digital Foundations, Office Administration Essentials

• Employee systems and portals

  Using payroll, rostering and HR portals common in workplaces abroad.

  Taught in: Working in a New Country

• File management

  Saving, naming, organising, moving, copying, deleting and restoring files and folders so they can be found again.

  Taught in: Digital Foundations

• Files and folders in Explorer and Finder

  Making, naming, moving, searching for, deleting and restoring files in File Explorer or Finder.

  Taught in: Computer Skills (Windows & Mac)

• Fixing common computer problems

  Working through the gentle steps first for a frozen app, a full disk or a slow computer, and knowing when to ask for help.

  Taught in: Computer Skills (Windows & Mac)

• Keeping a computer safe

  Keeping a computer updated and protected with the tools it already has, and using a shared computer without leaving anything behind.

  Taught in: Computer Skills (Windows & Mac)

• Keyboard, mouse and trackpad shortcuts

  Using the shortcuts that save the most time on Windows or a Mac, and the trackpad moves that go with them.

  Taught in: Computer Skills (Windows & Mac)

• Managing online accounts

  Creating and recovering online accounts safely, keeping contact details up to date and recognising official service websites.

  Taught in: Everyday Online Services

• Multi-factor authentication

  Turning on two-step verification, using authenticator apps or SMS codes, keeping backup codes safe and never sharing verification codes.

  Taught in: Digital Foundations

• Online form completion

  Completing online forms accurately: required fields, dropdowns, checkboxes, dates, uploads, validation messages, saving and reviewing before submitting.

  Taught in: Digital Foundations, Everyday Online Services

• Online safety

  Protecting personal information, sharing and uploading carefully, and knowing what to do after clicking something suspicious.

  Taught in: Digital Foundations, Everyday Online Services

• Password hygiene

  Using strong, unique passphrases, avoiding password reuse, and understanding what a password manager does.

  Taught in: Digital Foundations

• Remote collaboration tools

  Using chat, video meetings, shared documents and task boards to work well with a remote team.

  Taught in: Remote Work Foundations

• Scam recognition

  Recognising phishing, fake login pages, urgent-money, delivery, job, tech-support, impersonation, romance and investment scams.

  Taught in: Digital Foundations

• Video meeting participation

  Joining a video meeting from a link, managing microphone, camera, chat and screen sharing, and taking part respectfully and safely.

  Taught in: Digital Foundations, Remote Work Foundations

• Web search

  Finding information with a search engine, recognising sponsored results and judging whether a source is credible.

  Taught in: Digital Foundations

• Work-ready computer habits

  Setting up a folder system for a job, taking a screenshot, making a PDF, zipping a folder and checking a file before sending it.

  Taught in: Computer Skills (Windows & Mac)

Using AI to research, draft and analyse, and checking what it produces.

• AI for teaching

  Using AI responsibly to plan lessons, create materials and give feedback while protecting learners and academic integrity.

  Taught in: AI for Educators

• Asking AI clear, effective questions

  Giving context, a role, constraints and an example so an AI tool produces useful output, then iterating.

  Taught in: AI for Work, AI for Small Business

• Drafting and rewriting with AI

  Using AI to produce and improve first drafts while keeping your own judgement, voice and accountability.

  Taught in: AI for Work, AI-Assisted Marketing

• Protecting data when using AI

  Deciding what information may be shared with an AI tool and removing personal or confidential details.

  Taught in: AI for Work, AI for Small Business

• Researching with AI support

  Using AI to frame questions and find leads, while relying on primary and credible sources for facts.

  Taught in: AI for Work

• Simple workflow automation

  Spotting repetitive tasks and automating them safely with forms, templates, spreadsheet rules and no-code tools.

  Taught in: Workflow Automation Basics

• Spotting fabricated claims

  Recognising invented citations, statistics, quotes and confident errors in AI output.

  Taught in: AI for Work

• Summarising with AI

  Producing accurate summaries for a specific audience and checking them against the original.

  Taught in: AI for Work

• Understanding what AI can and cannot do

  Explaining in plain language how generative AI tools work, where they help and where they fail.

  Taught in: AI for Work

• Using AI for business tasks

  Using AI to draft quotes, customer messages and simple marketing, then checking and editing the result before use.

  Taught in: AI for Small Business

• Using AI responsibly at work

  Following workplace policy, being transparent about AI use and keeping a human accountable for outcomes.

  Taught in: AI for Work, Workflow Automation Basics, Technology Decisions for Leaders

• Using AI with structured data

  Using AI to help explore spreadsheets and tables while checking calculations and stating limitations.

  Taught in: AI for Work

• Verifying AI output

  Identifying claims that need checking and confirming them against credible, traceable evidence.

  Taught in: AI for Work, AI for Small Business, AI-Assisted Marketing, AI-Assisted Development, AI for Educators

• Writing evidence-based recommendations

  Turning analysis into a clear recommendation with reasoning, trade-offs and stated limitations.

  Taught in: AI for Work

Customers, costs, pricing, profit and running operations.

• Basic business planning

  Describing customers, offer, costs and goals in a short, realistic plan.

  Taught in: Business Foundations, Starting a Small Business, Customers & Markets

• Bookkeeping basics

  Recording income and expenses accurately and keeping receipts and invoices in order.

  Taught in: Bookkeeping Basics

• Budgeting

  Building and reviewing a simple budget for a household, team or small business.

  Taught in: Cash Flow, Budgets & Cash Flow

• Business set-up basics

  Understanding the practical steps of setting up a small business, including registration, banking and record keeping, and where to find official guidance.

  Taught in: Starting a Small Business

• Canva editor

  Opening, editing, saving and organising designs in the free version of Canva.

  Taught in: Design Basics

• Cash-flow basics

  Tracking money coming in and going out over time and spotting a cash shortfall before it happens.

  Taught in: Business Foundations, Cash Flow, Budgets & Cash Flow

• Colour and type

  Choosing a small colour palette and two fonts, and checking that text can be read.

  Taught in: Design Basics

• Customer and supplier records

  Keeping simple, accurate records of customers, suppliers, orders and payments.

  Taught in: Business Foundations, Supplier Management, Business Operations, Farm Business Records

• Customer and value

  Working out who a business serves, what problem it solves for them, and why they choose it rather than the nearest alternative.

  Taught in: Business Foundations

• Design principles

  Using contrast, alignment, repetition, proximity and white space so a layout is easy to read.

  Taught in: Design Basics

• Export, share and print

  Choosing a file type, sharing a link safely and preparing a file for a print shop.

  Taught in: Design Basics

• Finding and keeping clients

  Presenting your services, writing proposals and keeping clients happy.

  Taught in: Freelancing Basics

• Flyers and posters for print

  Setting paper size, margins and bleed, and exporting a PDF a print shop can use.

  Taught in: Design Basics

• Getting paid safely

  Agreeing terms, invoicing and receiving payment safely across borders while avoiding scams.

  Taught in: Freelancing Basics

• Invoicing and receipts

  Creating clear invoices and receipts and tracking what has been paid.

  Taught in: Bookkeeping Basics, Trade Business Skills, Freelancing Basics

• Marketing basics

  Describing who you serve and why they should choose you, and choosing simple channels to reach them.

  Taught in: Digital Marketing Basics

• Photos and image licences

  Cropping and resizing photos and using only images you are allowed to use.

  Taught in: Design Basics

• Pricing and margins

  Setting a price that covers costs, calculating a simple margin and seeing how discounts change profit.

  Taught in: Business Foundations, Pricing & Margins, Agribusiness Markets

• Quoting and following up

  Preparing a clear quotation and following up politely and on time.

  Taught in: Sales Foundations

• Reading simple financial reports

  Reading an income statement, balance sheet and cash-flow statement and asking sensible questions about them.

  Taught in: Reading Financial Reports

• Revenue, costs and profit

  Working out revenue, total costs and profit for a product or service, and explaining the difference between them.

  Taught in: Business Foundations, Pricing & Margins

• Running daily operations

  Organising stock, schedules, tasks and simple procedures so a small business runs smoothly.

  Taught in: Business Operations

• Simple brand basics

  A simple logo, colours and fonts used the same way everywhere.

  Taught in: Design Basics

• Slide design

  Applying design rules to presentation slides.

  Taught in: Design Basics

• Social media for business

  Using social media to reach customers, respond professionally and measure simple results.

  Taught in: Digital Marketing Basics, AI-Assisted Marketing

• Social media graphics

  Making a post at a suitable size, with short text that can be read on a phone.

  Taught in: Design Basics

• Supplier management

  Choosing, comparing and managing suppliers, orders and delivery terms.

  Taught in: Business Foundations, Supplier Management, Logistics Coordination

• Understanding customer needs

  Asking good questions to understand what a customer needs before offering a solution.

  Taught in: Customers & Markets, Sales Foundations

Helping customers, handling complaints and knowing when to escalate.

• Customer privacy and fraud awareness

  Protecting customers’ personal details and recognising common payment and refund fraud.

  Taught in: Customer Service Foundations

• Escalation

  Recognising when an issue is beyond your authority, escalating it with a complete summary and keeping the customer informed.

  Taught in: Customer Service Foundations

• Greeting and helping customers

  Welcoming customers, listening to what they need and helping them find a solution.

  Taught in: Customer Service Foundations

• Guest service

  Welcoming guests, anticipating needs and resolving problems so guests leave happy.

  Taught in: Guest Service Foundations

• Handling complaints

  Acknowledging a complaint, clarifying the problem, offering a realistic next step and escalating when needed.

  Taught in: Customer Service Foundations, Retail Supervision, Guest Service Foundations

• Handling difficult situations

  Staying calm with upset people, acknowledging concerns, avoiding blame and knowing when to escalate.

  Taught in: Human & Workplace Skills, Customer Service Foundations

• Inventory basics

  Receiving, counting and tracking stock, and reporting shortages.

  Taught in: Retail Systems Basics, Warehouse & Stock Control

• Online reviews and reputation

  Responding professionally to online reviews and learning from guest feedback.

  Taught in: Bookings & Reputation

• Point-of-sale concepts

  Understanding tills, card payments, refunds and end-of-day totals in a retail system.

  Taught in: Retail Systems Basics

• Serving across channels

  Adapting tone, pace and structure for face-to-face, telephone, live chat and email service, and choosing the right channel for an issue.

  Taught in: Customer Service Foundations

Speaking, writing and listening clearly at work.

• Applications and CVs abroad

  Adapting a CV and applications to local expectations and recognising fake job offers.

  Taught in: Working in a New Country

• Clear communication

  Speaking and writing clearly and politely at work, checking you have been understood and asking for clarification.

  Taught in: Human & Workplace Skills, Professional Writing and Email, Trade Business Skills

• CV and profile writing

  Writing a clear, honest CV and online profile targeted at a specific role.

  Taught in: Career Change Toolkit

• Interview preparation

  Preparing examples, answering questions clearly and asking good questions in an interview.

  Taught in: Career Change Toolkit

• Professional writing

  Writing short, well-structured workplace messages, reports and notes for a specific reader.

  Taught in: Human & Workplace Skills, Professional Writing and Email, AI for Work, Remote Work Foundations

Documents, spreadsheets, scheduling and records.

• Building a short, clear presentation

  A handful of slides that carry one idea each, readable from the back of a room, with the speaker's words kept off the screen.

  Taught in: Office Skills

• Calendars and scheduling

  Managing shared calendars, booking meetings and handling schedule changes.

  Taught in: Office Administration Essentials

• Choosing and setting up free office tools

  Getting into a free office suite on a phone or a computer, knowing what the document, spreadsheet and slides tools are for, and knowing that work is saved as you go.

  Taught in: Office Skills

• Documents and word processing

  Creating, formatting and sharing clear documents and templates.

  Taught in: Office Administration Essentials, Office Skills

• Filing and records

  Keeping paper and digital records organised, findable and appropriately private.

  Taught in: Office Administration Essentials

• Putting together a CV that gets read

  A one-page South African CV with the sections an employer expects, in plain language, with nothing on it that should not be.

  Taught in: Office Skills

• Saving, naming and finding work

  Saving a file where it can be found again, naming it so it makes sense months later, and finding it on a phone or a computer.

  Taught in: Office Skills

• Sharing work safely and working together

  Sharing a link with the right permission, commenting rather than overwriting, and knowing when to attach a file instead.

  Taught in: Office Skills

• Spreadsheet basics

  Entering, sorting and formatting data, and building a tidy, readable spreadsheet.

  Taught in: Office Administration Essentials, Spreadsheet Foundations, Office Skills, Bookkeeping Basics, Digital Farm Tools

• Spreadsheet formulas

  Using SUM, AVERAGE, simple percentages and cell references correctly, and checking the results.

  Taught in: Spreadsheet Foundations, Office Skills, Data Analysis Foundations

Cleaning, analysing and presenting information.

• Basic statistics

  Using averages, ranges and percentages correctly and recognising misleading numbers.

  Taught in: Data Analysis Foundations

• Charts and dashboards

  Choosing the right chart and building a clear, honest dashboard.

  Taught in: Data Analysis Foundations

• Data cleaning

  Finding and fixing errors, gaps and duplicates in a dataset and recording what changed.

  Taught in: Data Analysis Foundations

• Introductory SQL

  Querying a database to select, filter, group and join data.

  Taught in: Introductory SQL

Programming, building and maintaining software.

• AI-assisted development

  Using AI coding assistants productively while reviewing, testing and taking responsibility for the code.

  Taught in: AI-Assisted Development

• Programming fundamentals

  Using variables, conditions, loops and functions to solve small problems in code.

  Taught in: Programming Foundations

• Testing code

  Writing and running simple tests to check code works and keeps working.

  Taught in: Programming Foundations, AI-Assisted Development

• Version control

  Tracking changes and collaborating on code with Git.

  Taught in: Programming Foundations, Web Development Basics

• Web development basics

  Building simple, accessible web pages with HTML, CSS and a little JavaScript.

  Taught in: Web Development Basics

Protecting people, systems and information.

• Identity and access

  Managing accounts, passwords, multi-factor authentication and access rights on the principle of least privilege.

  Taught in: Security Fundamentals

• Incident response basics

  Recognising, reporting and containing a security incident using a simple response plan.

  Taught in: Security Operations Foundations

• Networks basics

  Understanding how devices connect, what IP addresses, DNS and Wi-Fi security are, and where attacks happen.

  Taught in: Security Fundamentals

• Security fundamentals

  Explaining confidentiality, integrity and availability, common threats and basic protective controls.

  Taught in: Security Fundamentals

• Security monitoring concepts

  Understanding logs, alerts and how analysts investigate suspicious activity.

  Taught in: Security Operations Foundations

Supervising people, making decisions and leading change.

• Assessment design

  Designing fair, practical assessments that show what people can actually do.

  Taught in: Workplace Trainer Skills

• Delegation

  Choosing what to delegate, explaining it clearly and following up.

  Taught in: Supervising a Team

• Giving feedback

  Giving specific, timely and respectful feedback that helps people improve.

  Taught in: Supervising a Team

• Hiring basics

  Writing a role description, interviewing fairly and understanding employer responsibilities, using official guidance for your country.

  Taught in: Hiring Your First Employee

• Rosters and planning

  Planning shifts and tasks so the right people are in the right place.

  Taught in: Retail Supervision, Supervising a Team

• Session planning

  Planning a practical training session with clear outcomes, activities and checks for understanding.

  Taught in: Workplace Trainer Skills

• Supervising a team

  Setting clear expectations, checking progress and supporting a small team day to day.

  Taught in: Hiring Your First Employee, Retail Supervision, Supervising a Team

• Technology decisions

  Evaluating technology and AI options, risks and costs, and leading change responsibly.

  Taught in: Technology Decisions for Leaders

The practical skills of a specific trade, role or industry.

• Agribusiness markets

  Understanding buyers, contracts, grading and prices in agricultural value chains.

  Taught in: Agribusiness Markets

• Air brakes

  Understanding air brake parts, checks and warnings.

  Taught in: CDL Prep (USA)

• Booking and reservation systems

  Taking, changing and cancelling bookings accurately in a reservation system.

  Taught in: Bookings & Reputation

• CDL eligibility

  Understanding the licence classes, age, domicile and English requirements, and where to check.

  Taught in: CDL Prep (USA)

• Combination vehicles

  Understanding coupling, uncoupling and handling of combination vehicles.

  Taught in: CDL Prep (USA)

• Diagnostics and troubleshooting

  Diagnosing faults systematically, testing one change at a time and recording what worked.

  Taught in: Technical Troubleshooting

• Digital farm tools

  Choosing and using apps and spreadsheets for farm records, weather and market information.

  Taught in: Digital Farm Tools

• Digital job records

  Keeping digital records of jobs, parts, photos, customer approvals and warranties.

  Taught in: Trade Business Skills

• Dispatch and scheduling

  Planning picks, loads and deliveries and keeping delivery paperwork accurate.

  Taught in: Warehouse & Stock Control, Logistics Coordination

• DOT medical card

  Understanding the medical examination and certificate.

  Taught in: CDL Prep (USA)

• Endorsements and career paths

  Knowing the endorsements and the main kinds of driving work.

  Taught in: CDL Prep (USA)

• Farm records

  Keeping simple records of inputs, production, stock, sales and costs for a farm.

  Taught in: Farm Business Records

• General knowledge topics

  Knowing what the general knowledge test covers and how to study it.

  Taught in: CDL Prep (USA)

• Health and safety basics

  Following food safety, hygiene and guest safety procedures.

  Taught in: Guest Service Foundations

• Hours of service and ELDs

  Understanding the driving and duty limits and electronic logging.

  Taught in: CDL Prep (USA)

• Insurance and accidents

  Knowing the difference between personal and rideshare cover and what to do after a crash.

  Taught in: Rideshare Driving (Uber & Lyft)

• Job quoting

  Measuring up a job, estimating materials and time, and writing a clear quotation.

  Taught in: Trade Business Skills

• Money and records

  Understanding fares, fees and tips, tracking expenses and finding the tax authority guidance.

  Taught in: Rideshare Driving (Uber & Lyft)

• Passenger service and access

  Giving good service and meeting accessibility and service animal obligations.

  Taught in: Rideshare Driving (Uber & Lyft)

• Pre-trip inspection

  Doing a systematic pre-trip inspection and explaining it.

  Taught in: CDL Prep (USA)

• Requirements for their country

  Finding the licence, age, vehicle, background check and right-to-work requirements that apply in their own country or state.

  Taught in: Rideshare Driving (Uber & Lyft)

• Rideshare basics

  Understanding how rideshare driving works, what self-employed means in practice, and the costs to expect.

  Taught in: Rideshare Driving (Uber & Lyft)

• Safety on the road

  Using built-in safety features and handling difficult passengers and emergencies.

  Taught in: Rideshare Driving (Uber & Lyft)

• Seasonal and input planning

  Planning inputs, labour and cash across a farming season.

  Taught in: Farm Business Records

• Signing up

  Preparing documents, the app and the vehicle for sign-up.

  Taught in: Rideshare Driving (Uber & Lyft)

• Staying active on the platforms

  Following community guidelines, avoiding deactivation and knowing the airport rules.

  Taught in: Rideshare Driving (Uber & Lyft)

• Stock control

  Receiving, storing, counting and issuing stock accurately and investigating discrepancies.

  Taught in: Warehouse & Stock Control

• Technical documentation

  Reading and writing clear technical instructions, manuals and service notes.

  Taught in: Technical Troubleshooting

• The road to a CDL

  Following the steps from permit to ELDT to the skills test.

  Taught in: CDL Prep (USA)

• Using the driver app

  Going online, handling trip requests, navigation and ratings.

  Taught in: Rideshare Driving (Uber & Lyft)

• Warehouse management systems

  Using a warehouse management system to track stock, orders and locations.

  Taught in: Logistics Coordination

• Warehouse safety

  Working safely with loads, equipment and vehicles and reporting hazards.

  Taught in: Warehouse & Stock Control