Stage 1
Status: PlannedMapping how work gets done
Map a process step by step and find where time is lost or mistakes creep in.
Builds: Knowledge & Theory
Training: Office & Administration
Technology pathway
Office Administrator to Automation Specialist
Use your inside knowledge of office processes to map, simplify and automate repetitive work safely with AI and workflow tools.
Who it’s for: Office administrators and coordinators who know how work flows through an organisation and want to automate repetitive tasks with AI and modern tools.
You are hereOffice Administrator
7 stages
TargetAutomation Specialist
Starting point
What you bring, and what to build
Administrators see every repetitive task, bottleneck and workaround in an office, which is exactly what automation needs. This pathway builds on that knowledge with process mapping, structured data, AI literacy and simple workflow automation, along with the care needed to protect information. It ends with a practical project that automates a real or realistic process.
Transferable strengths you already have
- Knowing how office processes really work
- Spreadsheets and documents
- Attention to detail
- Working with many departments
- Spotting repetitive tasks
Capability areas to build
Skills to build
The route
Stage by stage
Each stage shows its own status. 2 of 7 stages draw on training that is being built now or launching next; the pathway as a whole is planned. Some later stages will follow after that.
You are here
Office Administrator
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Stage 2
Status: Coming laterStructured data and spreadsheets
Organise information so tools can use it reliably, with consistent, clean spreadsheets.
Builds: Practical / Occupational Skills
Training: Office & Administration, Data & Analytics
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Stage 3
Status: Building nowAI literacy
Understand what AI does well and badly, write clear prompts and check the results.
Builds: AI & Modern Technology
Training: AI & Automation
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Stage 4
Status: Building nowSimple workflow automation
Build and test simple automations for tasks such as forms, reminders and document drafting.
Builds: AI & Modern Technology
Training: AI & Automation
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Stage 5
Status: Coming laterProtecting information
Keep confidential and personal information safe when connecting tools and using AI.
Builds: Life & Digital Foundations
Training: Cybersecurity, Digital Foundations
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Stage 6
Status: PlannedChange and adoption
Help colleagues understand and trust a new way of working.
Builds: Workplace Skills
Training: Management & Leadership, Human & Workplace Skills
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Stage 7
Status: PlannedPractical project
Automate a real or realistic office process, then document and explain what you built.
Builds: Practical / Occupational Skills
Training: AI & Automation, Office & Administration
Target
Automation Specialist
Practical evidence
What you’ll be able to show
Progress is proven with real work, recorded in your private Skills Passport.
- A before-and-after process map
- A working, tested automation of a real or realistic task
- A short guide for colleagues using the automation
- A written check of the information risks involved
Linked training
Training areas used
- Office & AdministrationStatus: Planned
- Data & AnalyticsStatus: Coming later
- AI & AutomationStatus: Building now
- CybersecurityStatus: Coming later
- Digital FoundationsStatus: Building now
- Management & LeadershipStatus: Planned
- Human & Workplace SkillsStatus: Launching next
Where next
Possible next pathways
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Status: Coming later
FromBookkeeper to ToData Analyst
Build on accuracy with numbers and spreadsheets to clean data, analyse it, and present findings that help people make decisions.
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Status: Planned
FromCEO or business owner to ToTechnology-Literate Leader
Build on leadership experience to understand AI, data, security and technology choices well enough to make sound decisions and lead change.
Launch updates
Hear when this pathway opens
Pathways open in stages as their training is built. Join the launch list to hear first.