Course 7 · Human & Workplace Skills
Human & Workplace Skills
The skills every job relies on: communicating clearly, being reliable, planning your time, working with others, solving problems and handling pressure.
Free — no account
- Read and listen to every unit
- Practice questions
- Nothing is saved
Free account
- Save your progress
- Take the exam
- Earn certificates and awards
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What is this course?
The skills every job relies on: communicating clearly, being reliable, planning your time, working with others, solving problems and handling pressure.
What you’ll practise
- Writing a clear message to a manager
- Planning a busy working day
- Responding calmly to an upset customer
- Deciding when to escalate a problem
The exam
- 8 short questions at the end
- Get 6 right to pass
- 3 tries an hour, then a short break
- Pass = your Human & Workplace Skills certificate
The 8 units
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1
Communicating Clearly at Work
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2
Writing That Gets Read and Acted On
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3
Reliability and Owning Mistakes
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4
Planning Your Time and Choosing What Matters
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5
Working With Other People
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6
Solving Problems and Thinking Clearly
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7
Conflict, Pressure and Hard Conversations
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8
Judgement Under Pressure, and Getting Better
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The exam — 8 questions
Skills you’ll add to your Skills Passport
- Clear communication
- Professional writing
- Reliability and professionalism
- Time management
- Teamwork
- Problem solving
- Handling difficult situations
- Learning how to learn
Every course starts at unit 1.
Take it one unit at a time. You’ve got this — and we’re cheering you on.