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Human & Workplace Skills

The skills every job relies on: communicating clearly, being reliable, working with others and handling problems calmly.

Area status: Open — early accessStarter → Proficient

Open to learners today. New and still being improved. Tell us if anything is unclear.

At a glance

  • 2 training programmes
  • Levels: Starter → Proficient
  • Used in 15 seed pathways
  • 9 skills
A woman in a work blazer and staff lanyard walking into an office building, with a minibus taxi on the street behind her.

Training in this area

2 training programmes

Each programme shows its own status. Planned modules are an outline and may change before they are built and reviewed.

Status: Open — early accessStart here

Human & Workplace Skills

The skills every job relies on: communicating clearly, being reliable, planning your time, working with others, solving problems and handling pressure.

  • Level range: Starter → Proficient
  • 15 related pathways
  • About 9 hours (estimate)

Units

  1. Communicating Clearly at Work
  2. Writing That Gets Read and Acted On
  3. Reliability and Owning Mistakes
  4. Planning Your Time and Choosing What Matters
  5. Working With Other People
  6. Solving Problems and Thinking Clearly
  7. Conflict, Pressure and Hard Conversations
  8. Judgement Under Pressure, and Getting Better
  9. Human & Workplace Skills Practical Assessment (reviewed practical assessment)

What you’ll practise

  • Writing a clear message to a manager
  • Planning a busy working day
  • Responding calmly to an upset customer
  • Deciding when to escalate a problem

Skills

  • Clear communication
  • Professional writing
  • Reliability and professionalism
  • Time management
  • Teamwork
  • Problem solving
  • Handling difficult situations
  • Learning how to learn
Status: Planned

Professional Writing and Email

Write clear, well-structured workplace messages, emails and short reports that people understand and act on.

  • Level range: Starter → Proficient
  • No related pathway yet

Planned modules

  1. Writing for a reader
  2. Emails that get answered
  3. Short reports and notes
  4. Tone and politeness across cultures

What you’ll practise

  • Rewriting an unclear email
  • Writing a short incident report
  • Adjusting tone for a new workplace

Skills

  • Clear communication
  • Professional writing
  • Email communication

Best after: Digital Foundations

Who it’s for

Professions, goals and skill families

Related professions and industries

Goals it supports

Skill families

Before you start: some programmes here build on Digital Foundations.

Related pathways

Pathways that use this training

Worked out automatically from the training each pathway stage uses.

Current availability

Open — early access

  • Open — early accessOpen to learners today. New and still being improved. Tell us if anything is unclear. 1 training programmes
  • PlannedDesigned and scheduled, not yet in development. 1 training programmes

Nothing is shown as available before it has been reviewed and approved for learners. See all training.

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