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Training area

Hospitality & Tourism

Delivering excellent guest experiences in hotels, lodges, restaurants and tourism, including bookings systems and team supervision.

Area status: Coming laterStarter → Capable

On the roadmap for a later stage.

At a glance

  • 2 training programmes
  • Levels: Starter → Capable
  • Used in 1 seed pathway
  • 5 skills

Training in this area

2 training programmes

Each programme shows its own status. Planned modules are an outline and may change before they are built and reviewed.

Status: Coming later

Bookings & Reputation

Manage bookings, changes and cancellations accurately and respond professionally to online reviews.

  • Level range: Starter → Capable
  • No related pathway yet

Planned modules

  1. How booking systems work
  2. Changes, cancellations and no-shows
  3. Responding to online reviews
  4. Learning from feedback

What you’ll practise

  • Changing a booking in a practice system
  • Replying to a negative review

Skills

  • Booking and reservation systems
  • Online reviews and reputation

Best after: Digital Foundations

Status: Coming laterStart here

Guest Service Foundations

Give guests an excellent experience: anticipate needs, handle complaints well and follow health and safety procedures.

  • Level range: Starter → Capable
  • 1 related pathway

Planned modules

  1. The guest experience
  2. Anticipating needs
  3. Handling guest complaints
  4. Health, hygiene and safety

What you’ll practise

  • Handling a guest complaint in a role-play
  • Following a hygiene checklist

Skills

  • Guest service
  • Handling complaints
  • Health and safety basics

Best after: Customer Service Foundations

Who it’s for

Professions, goals and skill families

Related professions and industries

Goals it supports

Skill families

Before you start: some programmes here build on Customer Service & Retail, Digital Foundations.

Related pathways

Pathways that use this training

Worked out automatically from the training each pathway stage uses.

Current availability

Coming later

  • Coming laterOn the roadmap for a later stage. 2 training programmes

Nothing is shown as available before it has been reviewed and approved for learners. See all training.

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