Training area
Leading people and operations: supervising teams, making decisions, managing performance and understanding technology as a leader.
Designed and scheduled, not yet being built.
At a glance
Training in this area
Each programme shows its own status. Planned modules are an outline and may change before they are built and reviewed.
Lead a small team day to day: expectations, delegation, feedback, rosters and difficult conversations.
Planned modules
What you’ll practise
Skills
Best after: Human & Workplace Skills
Understand technology and AI well enough to evaluate options, manage risk and lead change responsibly.
Planned modules
What you’ll practise
Skills
Best after: AI for Work
Also relevant
These programmes belong to another area but are useful here. They are taught once, in one place.
Step up from team member to supervisor: rosters, opening and closing, escalations and supporting your team.
Planned modules
What you’ll practise
Skills
Best after: Customer Service Foundations
Decide whether to hire, write a role description, interview fairly and understand your responsibilities as an employer.
Planned modules
What you’ll practise
Skills
Best after: Business Foundations
Who it’s for
Related professions and industries
Goals it supports
Skill families
Before you start: some programmes here build on Human & Workplace Skills, AI & Automation.
Related pathways
Worked out automatically from the training each pathway stage uses.
Current availability
Nothing is shown as available before it has been reviewed and approved for learners. See all training.
Help me choose
Tell us where you are now and what you want to achieve. We’ll show the pathways and training that fit.
Launch updates
Training opens in stages as it is built and reviewed. Join the launch list to hear first.